I just called to clear up a $25 debt, when told I would be charged $12 to pay this $25 debt I asked if I could mail it to the address, their rep hung up on me!!! I called back and coincidentally got the same rep.
"Bailey". She apologized, stated their system went down. Guess what? It happened again on the 2nd call.
Holy Cow, I just want to pay this $25 debt off. Who would have thought it would be so difficult. Perhaps they should consider allowing payments to be made via a national website. Who wants to spend 10 minutes on hold.
If we don't have to talk to someone or take the time out of our schedule to make a call maybe they would get paid in a more timely manner!!!