I just called to clear up a $25 debt, when told I would be charged $12 to pay this $25 debt I asked if I could mail it to the address, their rep hung up on me!!!I called back and coincidentally got the same rep.
"Bailey". She apologized, stated their system went down. Guess what? It happened again on the 2nd call.
Holy Cow, I just want to pay this $25 debt off. Who would have thought it would be so difficult. Perhaps they should consider allowing payments to be made via a national website. Who wants to spend 10 minutes on hold.
If we don't have to talk to someone or take the time out of our schedule to make a call maybe they would get paid in a more timely manner!!!